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OFFICE MANAGER CERTIFICATION PROGRAM

About the Office Manager Certification Course

The first of its kind to feature education, testing, certification and continued enhancement and support, the Office Manager Certification Course (OMCC) is accredited by The University of Houston, College of Optometry. The program delivers critical information and training to ensure your practice excels through the efforts of your entire staff.

The Office Manager Certification Course is a 12-hour program that enables attendees to master the skills necessary to excel as an Office Manager in an Eye Care practice. The courses are taught via webinar and once attendees complete the program, they must pass a rigorous exam to ensure they have attained the skills required to receive the designation of 'Certified Office Manager.'

The 2024 Fall Session will be held August 6 - December 13. 

The 2025 Winter Session will be held February 4 - June 10. 

Curriculum

  • Managing staff: evaluation, hiring, dismissing, motivating staff, stress management in the office
  • Delegation of authority: prioritization, accountability
  • Timeline management: staff scheduling, patient scheduling
  • Meeting management: agenda setting, delegation of reporting responsibilities
  • Day to day operations: accounting, budgets, managing expenditures
  • Office organization and systems structure
  • Legal and ethical aspects of management
  • Improving financial performance: fees, credits and collections
  • Goal setting
  • Handling difficult people
  • Handling difficult situations

On-Demand Session

If you don’t have time to watch the webinars in real-time, we now offer a remote version of the OMCC, which is available now! Take the course at your own pace and still receive the same information and support you would during the live session.

The on-demand session runs year-round with testing done in March, June, September and December.

Cost to Attend

  • PECAA Max Members: $495 per person
  • HEA Advantage Members: $695 per person
  • Non-Members: $795 per person

What Members Are Saying About The OMCC

“The entire learning experience was valuable and the approach/process was very effective because it put the needs of the learner first. It also helped improve knowledge and skills on how to formulate performance strategies and apply it in the workplace.“
— Erlynn Jaucian, Sahara Eye Center

 

“The program and teacher Valerie were both wonderful! I gained knowledge that we are going to implement immediately in our clinic. My boss actually just promoted me to Office Manager starting today! Thank you!“
— June Briggs, Weiss Eyecare Clinic

“I'm definitely more open to differences in opinions and points of view after this training. This course helped me realize that I need to step back and assess a situation before coming back at it with a different perspective. I used to come across matter-of-fact, without realizing that it might come across as offensive in some way. But recently, someone said 'I've noticed such a big difference in how you approach things.' I also try to be more motivating now in my role as manager.“
— Panya Kartal, Eye to Eye Wilsonville

 

“As a first time manager, this class was a life saver and I truly appreciated all of the knowledge, experience, and information provided throughout the course. Thank you for a fantastic experience!“
— Kelsey Triptow, Visionology

Office Manager Certification Course Instructor

Valerie Headshot image

Valerie Manso, ABOC, FNAO, ALB, ACB
PECAA Director of Staff Education

Valerie Manso has presented thousands of hours in continuing education for Optometrists, Opticians and Paraoptometric Technicians at venues such as Vision Expo East and West, SECO, Heart of America, East West Congress and many more.